Warranty

We care about our products and logically do our best to deliver them to you in top condition. However, it does happen occasionally that an order breaks down during transport or something else happens that allows you to make a warranty claim. Under European law, we are liable for any defect of conformity that comes to light within a period of two years after the delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product you should contact us within a reasonable time. A reasonable time is at least two months. Under circumstances, a period longer than two months may also be acceptable.
If you contact us in a timely manner, we will arrange for a free repair or replacement.

Complaints

It can always happen that something doesn’t go quite as planned. We encourage you to first report complaints to us by emailing info@laatje3dprinten.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.